Privacy Policy

Syntix Labs Ltd is a private technology company incorporated under the Companies and Allied Matters Act 2020, with CAC Registration Number 9494902 and Tax Identification Number 2622731741822. Our registered address is Ogba, Ikeja, Lagos, Nigeria.

We operate the website syntixlabs.net and provide software development, cloud engineering, DevOps, and technology consulting services. For all privacy-related matters, you may contact us at syntixlab@gmail.com or +234 703 909 2027.

We collect only the information necessary to deliver our services and respond to your enquiries. This includes:

Contact & Enquiry Data: When you submit a contact form, service enquiry, or job application, we collect your name, email address, phone number, company name, and the content of your message.

Newsletter Subscriptions: If you subscribe to our newsletter, we collect your email address solely for the purpose of sending you updates about our services, insights, and announcements.

Technical Data: When you visit our website, our hosting infrastructure may automatically log your IP address, browser type, referring URL, pages visited, and the time and date of your visit. This data is used solely for security monitoring and aggregate analytics.

We do not collect sensitive personal data such as financial account details, national identification numbers, or health information through this website.

We use the information we collect for the following purposes:

— To respond to your enquiries, service requests, and job applications in a timely and professional manner. — To send you our newsletter if you have subscribed, and to allow you to unsubscribe at any time. — To improve the performance, security, and content of our website based on aggregate usage patterns. — To comply with our legal obligations under Nigerian law, including the Nigeria Data Protection Regulation (NDPR) 2019. — To detect, prevent, and address technical issues or fraudulent activity on our systems.

We will not use your personal data for automated decision-making or profiling that produces legal or similarly significant effects.

We process your personal data under the following lawful bases as established by the Nigeria Data Protection Regulation (NDPR) 2019:

Consent: Where you have voluntarily submitted a contact form, newsletter subscription, or job application, we process your data on the basis of your consent. You may withdraw consent at any time by contacting us at syntixlab@gmail.com.

Legitimate Interests: We process technical and access log data on the basis of our legitimate interest in maintaining the security and performance of our website and services.

Legal Obligation: We may process or retain data where required to comply with applicable Nigerian law or valid regulatory requests.

Our website uses minimal cookies necessary for basic site functionality. We do not use advertising cookies or third-party tracking pixels. The types of cookies we may use include:

Essential Cookies: Required for core website functionality such as form submissions and navigation. These cannot be disabled without affecting site performance.

Analytics Cookies: We may use privacy-respecting analytics tools to understand aggregate traffic patterns. No personally identifiable information is collected through these tools. Where applicable, we display a cookie consent notice before any non-essential cookies are set.

You may control or disable cookies through your browser settings at any time. Note that disabling certain cookies may affect website functionality.

Syntix Labs Ltd does not sell, rent, or trade your personal data to any third party for marketing purposes.

We may share your data only in the following limited circumstances:

Service Providers: We work with trusted third-party providers for hosting, email delivery, and form processing. These providers are contractually bound to process your data only on our instructions and in compliance with applicable data protection law.

Legal Requirements: We may disclose personal data if required by Nigerian law, a court order, or a legitimate regulatory authority.

Business Transfers: In the event of a merger, acquisition, or sale of assets, personal data may be transferred as part of that transaction, subject to the same privacy protections described in this policy.

All third-party service providers we engage are evaluated for their data handling standards before engagement.

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law.

Contact form submissions and enquiry data: Retained for up to 24 months from the date of last interaction, after which they are securely deleted.

Newsletter subscriber data: Retained until you unsubscribe. Upon unsubscription, your email address is permanently removed from our mailing list within 30 days.

Technical log data: Retained for a maximum of 90 days for security monitoring purposes, then automatically purged.

Job application data: Retained for 6 months from the date of application if you are not selected, or for the duration of your employment relationship with us if hired.

Under the Nigeria Data Protection Regulation (NDPR) 2019, you have the following rights with respect to your personal data:

Right of Access: You may request a copy of the personal data we hold about you at any time.

Right to Rectification: You may request that we correct any inaccurate or incomplete personal data we hold about you.

Right to Erasure: You may request that we delete your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal obligations.

Right to Restriction: You may request that we restrict the processing of your personal data in certain circumstances.

Right to Withdraw Consent: Where we process your data on the basis of consent, you may withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

Right to Complain: You have the right to lodge a complaint with the National Information Technology Development Agency (NITDA) if you believe your data has been mishandled.

To exercise any of these rights, please contact us at syntixlab@gmail.com. We will respond to all legitimate requests within 30 days.

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, accidental loss, alteration, disclosure, or destruction. These measures include:

— HTTPS encryption for all data transmitted between your browser and our website. — Access controls limiting who within our organisation can access personal data, on a need-to-know basis. — Regular review of our data handling practices and third-party service provider agreements. — Secure deletion of data at the end of its retention period.

While we take reasonable steps to protect your data, no method of electronic transmission or storage is 100% secure. In the event of a data breach that poses a risk to your rights and freedoms, we will notify the relevant authorities and affected individuals as required by the NDPR.

Our website may contain links to third-party websites, including those of our clients and technology partners. This Privacy Policy applies solely to syntixlabs.net and the data we collect directly.

We are not responsible for the privacy practices or content of any third-party websites. We encourage you to review the privacy policies of any external websites you visit.

We may update this Privacy Policy periodically to reflect changes in our practices, legal requirements, or service offerings. When we make material changes, we will update the "Last Updated" date at the top of this page.

We encourage you to review this Privacy Policy regularly to stay informed about how we protect your information. Continued use of our website after any changes constitutes your acceptance of the updated policy.

If you have any questions, concerns, or requests regarding this Privacy Policy or our data handling practices, please contact us:

Syntix Labs Ltd Ogba, Ikeja, Lagos, Nigeria Email: syntixlab@gmail.com Phone: +234 703 909 2027

We are committed to resolving all privacy-related enquiries promptly and professionally.